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第三章 客票

第一条 客票是运输合同的初步证据

客票是出票承运人和旅客之间航空运输合同的初步证据。承运人只向持有其或其授权代理人填开客票的旅客提供运输并按本运输条件承担相应的责任。客票始终是出票承运人的财产。客票中的合同条件是本运输条件部分条款的摘述。

第二条 客票使用规定

(一)持纸质客票的旅客未能出示根据天航规定填开的并包括所乘航班的乘机联和所有其它未使用的乘机联和旅客联的有效客票时,无权要求乘机。旅客出示残缺客票或非经天航或其销售代理人更改的客票,也无权要求乘机。

(二)持电子客票的旅客应出示有效身份证件,并经天航或其地面服务代理人验证客票状态有效后,方可要求乘机。电子客票行程单仅是记录旅客旅行信息的单据,不作为机场办理乘机手续和安全检查的必要凭证。

第三条 客票的遗失

以下规定适用于天航或其授权销售代理人填开的客票及行李票的遗失。

(一)一般规定

如果客票全部或部分遗失,或旅客出示的客票未包括旅客联和所有未使用的乘机联,责任应由旅客本人承担。

(二)遗失客票的挂失

1、旅客的客票全部或部分遗失,或旅客出示的客票未能包括旅客联和所有未使用的乘机联,旅客应以书面形式向天航售票处或授权销售代理人申请挂失。

2、旅客申请挂失,必须出示其有效身份证件,并提供原购票日期、地点、行程。如申请挂失者不是旅客本人,还需出示挂失人的有效身份证件以及旅客本人出具的授权书。

3、在旅客申请挂失前,客票如全部或部分已被冒用或冒退,天航不承担责任,不对遗失客票退还票款或补开票证。

(三)重购客票

旅客可按照原行程和日期重新购票并申请办理遗失客票的退款。

(四)遗失客票退款

如旅客直接要求办理遗失客票的退款,旅客应按第三条第二款的规定办理客票挂失,经天航查证遗失客票未被冒用、冒退,按天航规定办理遗失客票的退款。

第四条 客票不得转让

(一)客票不得转让。

(二)如果客票不是由有权乘机或者退票的人出示的,天航可向出示该客票的人提供运输或退款。天航对原客票有权乘机或退票的人不承担责任。

(三)如果客票被无权乘机人冒用或被无权退票人冒退,则天航对有权乘机人或有权退票人不承担责任。

第五条 客票有效期

(一)客票从旅行开始之日起一年内运输有效,如果客票全部未使用则从填开客票之日起一年内运输有效,但是客票、本运输条件或天航规章另有规定者除外。

(二)特种票价的有效期,按照天航规定的该特种票价的有效期计算。

(三)客票有效期的计算,从旅行开始或填开客票之日的次日零时起至有效期满之日的次日零时为止。

第六条 客票有效期的延长

(一)由于下列原因,旅客未能在客票有效期内旅行,其客票有效期将延长到天航能够按照该客票已付票价的舱位等级提供座位的第一个航班为止:

1、天航取消旅客已经定妥座位的航班;

2、天航未在航班经停地点降停,而该经停地是旅客的出发地、目的地或是中途分程地;

3、天航未能合理地按照班期时刻进行航班飞行;

4、天航造成旅客错失衔接航班;

5、天航未能提供旅客事先已经定妥的座位。

6、承运人替换了不同的座位等级。

(二)旅客开始旅行后,因病不能在客票有效期内继续旅行,除天航对所付票价另有适用规定外,该客票有效期可以延长至旅客适宜旅行之日,或延长到天航能够按照该客票已付票价舱位等级提供座位的第一个航班为止。旅客应当按照天航规定提供医生的诊断证明。当客票中未使用的部分含有一个或一个以上中途分程地点时,该客票有效期的延长不得超过医生诊断证明适宜旅行之日起三个月;患病旅客的陪同人员,其客票也可根据天航的规定予以延长,陪同人员以两人为限。

(三)如果旅客在旅途中死亡,可以变更其陪同人员客票的最短停留期限或者延长其客票的有效期;如果旅客开始旅行后,其亲属发生死亡,该旅客及其陪同亲属的客票有效期也可同样予以延长,此种客票的变更必须在收到死亡证明之后才能办理,其客票有效期的延长从死亡之日起最多不超过四十五日,陪同人员以两人为限。以上亲属范围包括:夫妻、父母、子女、兄弟姊妹、祖父母和外祖父母、孙子女和外孙子女、儿媳和公婆、女婿和岳父母、以及其他三代以内的旁系血亲,如伯、叔、姑、舅、姨、侄子女、甥子女、堂兄弟姊妹、表兄弟姊妹。

第七条 票联使用顺序

(一)客票的乘机联,包括电子客票,必须按照客票上列明的航程,从出发地点开始,按顺序使用。

(二)如果用于国际运输客票的第一航段未使用,旅客于中途分程地或约定经停地要求开始旅行,天航有权拒绝运输。

(三)每一张乘机联或电子客票上应当列明舱位等级,并在航班上定妥座位和日期后方可由天航接收运输。如果乘机联或电子客票上没有填明定座情况,则应按照有关的票价条件和航班座位可利用情况办理定座。

(四)如果旅客没能按顺序使用客票的各航段,天航有权根据规定重新计算上述已用机票的费用,而旅客有责任补足重新计算的费用与其已付费用间的差额。

 


 Article 3 Tickets

 

3.1 Ticket is Preliminary Evidence of the Contract of Carriage

The ticket is the preliminary evidence of the contract of carriage between the issuing carrier and the passenger. The carrier will provide carriage only to the passenger holding such a ticket, or any other carrier document issued by the carrier or its authorized agent and will assume liability pursuant to these carriage provisions. The ticket remains at all times the property of the issuing Carrier indeed. The Conditions of Contract contained on the ticket are a summary of some of the provisions of these Conditions of Carriage.

3.2 Provisions for Using Tickets

3.2.1 A person who uses a paper ticket shall not be entitled to be carried on a flight unless that person presents a ticket that is valid and duly issued in accordance with Tianjin Airlines ’ Regulations and contains the flight coupon for that flight and all other unused flight coupons and the passenger coupon. A passenger shall furthermore not be entitled to be carried if the ticket presented is damaged and incomplete or if it has been altered otherwise than by Tianjin Airlines or its Authorized Agent.

3.2.2 A person who uses an electronic ticket shall not be entitled to be carried on a flight unless that person provides valid identification and valid status of the electronic ticket checked by Tianjin Airlines or its ground service agent. The electronic ticket itinerary only records the passenger’s travel information, and cannot be regarded as the necessary evidence for the passenger to check in and have security inspection.

3.3 Loss of Tickets

The following regulations are used for the loss of tickets and baggage checks issued by Tianjin Airlines and its authorized sales agent.

3.3.1 General

In case of loss or mutilation of a ticket (or part of it) or non-presentation of a Ticket containing the Passenger Coupon and all unused Flight Coupons, the passenger shall take full responsibility.

3.3.2 Reporting the Loss of Tickets

3.3.2.1 In case of loss or mutilation of a ticket (or part of it) or non-presentation of a Ticket containing the Passenger Coupon and all unused Flight Coupons, the passenger should file a written loss report at a ticket office of Tianjin Airlines or its sales agent.

3.3.2.2 When reporting the loss of a ticket, the passenger should show his or her valid identification and provide the date, place and itinerary of the ticket that was originally purchased. If the person who reports the loss of ticket is not the actual passenger, the valid identification card of this person and a notarized letter which the passenger has signed should be presented.

3.3.3.3 Before the passenger reports the loss of a ticket, in case of any fraud or use of the whole (or part) of the ticket by a third party, Tianjin Airlines  will not be liable and may refuse a refund for the lost ticket or a replacement for the ticket.

3.3.3 Repurchasing Tickets

Passengers can repurchase the ticket according to the original schedule and date and apply for a refund of the lost ticket.

3.3.4 Refund for Lost Tickets

赌博澳门网址排名If passenger wants to refund the lost ticket directly, he or she must report the lost ticket according to 3.3.2. The lost ticket will be refunded provided no fraud or use by a third party has been confirmed by Tianjin Airlines.

3.4 Ticket not Transferable

3.4.1 Tickets are not transferable.

3.4.2 If someone other than the person entitled to be carried on a ticket travels pursuant to that ticket or is given a refund in connection therewith, Tianjin Airlines shall not be liable to the person with the original right to use of the ticket.

3.4.3 If a ticket were to be used or refunded by any person other than the person entitled to be carried, Tianjin Airlines would not be liable to the person entitled to be carried or refunded.

3.5 Period of Validity of the Ticket

3.5.1 A ticket is valid for carriage for one year from the date of commencement of travel or if no portion of the ticket is used, from the date of issue thereof, except as otherwise provided in the ticket, these Conditions or Tianjin Airlines ’ Regulations.

3.5.2 The validity period of a special fare ticket is calculated according to Tianjin Airlines’ Regulations.

3.5.3 The validity of a ticket is calculated from the date of commencement of travel or 00:00 of the next day upon which a ticket is issued to 00:00 of the next day of the expiration date.

3.6 Extension of Validity of the Ticket

3.6.1 If for the following reasons, the passenger is prevented from travelling within the period of validity of the ticket, the validity of the passenger's ticket will be extended until Tianjin Airlines ’ first flight on which space is available in the class of service for which the fare has been paid:

1. Cancellation of the flight on which the passenger holds a reservation;

2. Omission of a scheduled stop, being the passenger's place of departure, place of destination or a stopover;

3. Failure to operate a flight reasonably according to schedule;

4. Causing the passenger to miss a connection;

5. Inability to provide a previously confirmed space.

3.6.2 When a passenger, after having commenced his/her journey, is prevented from travelling within the period of validity of his/her ticket by reason of illness, Tianjin Airlines  will extend the period of validity of that passenger’s ticket until the date when he/she becomes fit enough to travel according to a medical certificate, or until Tianjin Airlines ’ first flight after such date from the point where the journey is resumed on which space is available in the class of service for which the fare has been paid, except where Tianjin Airlines  regulations provide otherwise. When the flight coupons remaining in the ticket include one or more stopovers, the validity of the ticket, subject to Tianjin Airlines ’ Regulations, will be extended for not more than three months from the date when the passenger becomes fit to travel according to the medical certificate. In such circumstances, Tianjin Airlines will extend similarly the period of validity of tickets of other members of his or her immediate family (a maximum of two) accompanying an incapacitated passenger.

3.6.3 In the event of the death of a passenger en route, the Tickets of persons accompanying the passenger may be modified by waiving the minimum stay or extending the period of validity. In the event of a death in the immediate family of a passenger who has commenced travel, the validity of the passenger’s ticket and those of his or her immediate family who are accompanying the passenger, may likewise be modified. Any such modification shall be made upon receipt of a valid death certificate and any such extension of validity shall not be for a period of longer than forty-five (45) days from the date of the death shown on the death certificate. Accompanying passengers are limited to two. The family members described above include: spouses, parents, offspring, brothers and sisters, grandparents, grandchildren, sons or daughters in law, parents-in-law, and other blood relatives to three generations, such as aunts and uncles, nephews and nieces and first cousins.

3.7 Coupon Use Sequence

3.7.1 Tianjin Airlines will honor flight coupons, or in the case of an electronic ticket, an electronic coupon, only in sequence from the place of departure as shown on the ticket.

3.7.2 Tianjin Airlines may not honor the passenger’s ticket if the first flight coupon for international travel has not been used and the passenger commences his journey at any stopover or agreed stopping place.

3.7.3 Each flight coupon, or in the case of an electronic ticket, an electronic coupon, will be accepted for carriage by Tianjin Airlines  in the class of service specified therein on the date and flight for which accommodation has been reserved. When flight coupons, or in the case of an electronic ticket, electronic coupons, are issued without a reservation being specified thereon, space will be reserved on application subject to the conditions for the relevant fare and the availability of space on the flight applied for.

3.7.4 If the passenger fails to or has failed to use the flight coupons in sequence, Tianjin Airlines is entitled to re-compute the fares in accordance with the Regulations for the use of said coupons and the passenger is liable to pay Tianjin Airlines  for any difference between the recomputed fares and the fares already paid by or due from the passenger.

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